Privacy Matters & Cookies
Privacy & Cookies
1. What information do we gather?
1.1 We gather information that relates to, and can identify you (e.g. your name and address) and information that does not identify you (e.g. a visitor’s behaviour patterns when they visit our website). We collect information that does not identify you to evaluate our site, ensure that our site and services run properly and ensure we are paid for advertising services we offer.
2. How do we gather information?
2.1 Information is gathered in two ways:
(1) indirectly (e.g. using website technology); and
(2) directly (e.g. when you create a GoBananas itinerary or when you are registered as a payee of a group itinerary,).
2.2 When responding to promotions, offers etc. by email, if you do not wish for your details to be used by us to send you promotions and offers, please make this clear by stating "No Offers".
3. Use of your information
3.1 We might use your personal information to:
(1) remember you when you visit our website and track your browsing patterns by using cookies. You can prevent this; section 5 deals with this in more detail.
(2) ensure any products or services you receive are correctly administered (including itineraries).
(3) contact you by email, mail or telephone to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) if you give us permission.
(4) ensure materials on the website are presented in the most effective manner for you and your computer.
(5) collate and log numeric internet addresses to improve the website and to monitor website usage.
3.2 If you have purchased any of or products, we will use the information you provide to keep you updated on those services unless you tell us otherwise.
4. Accessing and updating your personal information
4.2 If you have signed up to receive marketing from us by text, to stop this, please reply STOP to the last message you received.
(1) remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website.
(2) make our website work as efficiently as possible.
(3) administer services to you and to advertisers.
5.3 Most browsers allow you to turn off cookies. To do this look at the “help” menu on your browser. Switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.
5.4 Google are one of the third parties we use to provide us with information about how users use our website.
6. Third party advertising cookies
6.1 Most of the advertisements you see on the website are generated by third parties.
Some of these third parties generate their own cookies (or web beacons) to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Some of the information gleaned from third party cookies will be aggregated with other anonymous information for statistical purposes. The third party companies that generate these cookies have their own, very strict, privacy policies but we don't have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users of the website).
6.2 If you would like to disable "third party" cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party's website and getting them to generate a one-time "no thanks" cookie that will stop any further cookies being written to your machine. Here are links to the two main third party advertising platforms we use, each of which haveinstructions on how to do this:
6.3 You can also visit the trade body representing these advertising companies for more information on how to opt out of these cookies: http://youronlinechoices.com/
7.1 Any password you provide when registering with us is encrypted to ensure protection against unauthorised access to your personal information. This also means we cannot give you your password if you lose it. You need to regenerate it.
7.2 We invest in high-quality security and do our utmost to protect user privacy. No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.
8. Disclosing your information
8.1 We may disclose your personal information if we are approached by a potential buyer of our business, if we required to do so by law or in good-faith believing such action is necessary to comply with the law.
8.2 We sometimes share your personal information with third parties who are our subcontractors or providers of various products and services on our behalf e.g. the providers of the services available to purchase on the site.
8.3 We never sell personal information, or pass it to third parties for marketing purposes without your permission.
9. Where we store your personal information
9.1 The personal information that we collect from you may be sent and stored outside the European Economic Area ("EEA") in order to carry out the activities listed in “Use of Your Information”.
10. Changes to this Policy
10.1 If we change our Policy, we will post the changes on this page. Please check the website regularly for any changes to this Policy.
11. If you don't feel we're adhering to this Policy, what should you do?